Our long-term goal is to ensure the trust of all business partners in our service.That is why we have introduced and are using the quality system according to ČSN EN ISO 9001: 2009.
By cooperating with ŽELEZO HRANICE you are always sure that the purchased material is manufactured according to the relevant standards.
QUALITY POLICY - ETHICAL CODEX
The management of ŽELEZO HRANICE, s.r.o., with headquarteres in Hranice na Moravě, Teplická 226, represented by the Company's Managing Director and Quality Manager, Mr. Martin Šak, announces this quality policy, which is also the Company's Code of Ethics.
Customer satisfaction is our main goal
Satisfied customer allows our existence. The customer can appreciate the quality, reliability and professionality and only with the maximum satisfaction of their needs they will come back to us repeatedly. If we approach the customer openly, look for solutions to his current and future requirements and if we can provide him with the greatest benefit, we are ensuring the prosperity of our company as well.
Improving quality is a continuous process
We are listening to our customers and evaluating their ideas and comments. This is a source of continuous improvements in quality. Preventing errors is more important than their removal.
Quality is a question of the will of each individual. It means the determination to do the perfect job. Everyone bears the responsibility for the quality of their work. Quality of paid work is the basis for evaluation and rewarding.
Teamwork is the cornerstone of our existence
The strength and competitiveness of the company is always first and foremost among people, their ability to work together and find solutions even in marginal situations. However, the art of cooperation must be continually cultivated daily in the common interest. Company leadership uses quality policy as a tool to improve the performance of the organization. That is why quality policy is part of all visions, goals and strategies of the company.
With their personal example and behavior, they lead co-workers and provide reasonable resources to meet common goals. They explain the objectives of quality policy so that employees can actively contribute to their achievement. Quality policy is effectively formulated, effectively communicated and regularly reviewed. Company management values others' opinions, takes them into consideration and accepts these views if they increase the company's lucrativeness. Through its corporate rules and guidelines, it sets out the principles that affect the moral aspect of the company's employees, in order to instill a sense of trust in the company's intentions. It addresses health, safety and social security issues.
Focus on the target
The goal must be kept in mind - all the time. This is the primary requirement for success. Our goal is to be in a leading position among competitors, so we must provide top performance in the quality of our services.
The quality of products and services is also the result of quality supply, advisory and sales services. A professional approach built on qualified and experienced professionals is a prerequisite for success.
For the quality of the products and services provided, the supplier-customer relationships and the choice of reliable suppliers are mutually beneficial to the success. Competition is a challenge for us to be more productive. In terms of competition, we are promoting decency and professionalism.
We understand our competitors as our opportunity and challenge.
We are open to working with competitors to support our corporate goals.
We appreciate the experience, knowledge and insights of our colleagues and our partners
Every one of us knows or can do something better than others. If it does so for the benefit of the company, it gains recognition and appreciation sooner or later from the employer, co-workers and the customer's account. The company supports and values the reputation, expertise, initiative and entrepreneurship of each employee.